Frequently Asked Questions

The earlier you can make your reservation the better your chance at getting the date you want.  We appreciate as much advance notice as possible, but we will always try to work with you even if you event is a last minute request (subject to availability and scheduling).

Yes! All bookings require a $50 deposit. Cancellations are refundable if done at least 5 days prior to the event or for weather reasons and rescheduling is always permitted for any reason, subject to scheduling and availability. We will collect the remaining balance due no later than your rental date prior to set up of rental.

The first 20 miles from our location are free (0-20 miles away), miles 20-30 costs $2/mile to cover fuel and wear and tear (i.e. 25 miles=$10 / 30 miles=$20 for delivery), starting at 31 miles it becomes $3/mile (i.e. 35 miles=$35 / 40 miles=$50 for delivery), we use the shortest suggested route by Google Maps to determine distance and calculate the cost. Bare in mind if you are 20 miles away (one way) we may have to drive up to 80 miles total (delivery = 40mi round trip and pick up = 40 miles round trip), but cost is calculated using one way mileage (from us to you) to simplify things.

We currently accept Venmo, Cash App, Square, and cash for the cost of the rental.

(Venmo, Cash App, or Square ONLY for deposits)

We realize weather can be highly unpredictable at times. If the weather doesn't cooperate it can be a huge bummer for your party plans, but we don't hold mother nature against you. If by the day before or day of it appears unfavorable for an outdoor rental (rain/lightning/winds over 20MPH), we will give you the option to either reschedule or refund the deposit. 

If by the day before or day of it appears unfavorable for an outdoor rental (rain/lightning/winds over 20MPH), we will give you the option to either reschedule or refund the deposit. In situations where the weather is extremely unpredictable the day of i.e. forecast calls for scattered showers, we leave it to the renter to decide on doing the rental or cancelling it. Although we try to use this ability sparingly, we do reserve the right to cancel or decline setup if conditions are unsafe for us to setup in or for participants to use during the rental period. Please note, once the rental is delivered and setup there are no refunds for inclement weather, our costs and labor are the same if not more regardless of usage time - loading, delivery, setup, take down, and cleaning, all of which still occur despite weather impacting the rental.

Unplug the blower and either move it out of the rain or cover it while you let the inflatable deflate - water won't hurt the bounce house, but the inflatable blower is NOT waterproof. Once rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping (if renting for dry use). The vinyl can get very slippery when wet. The kids may resume play if the vinyl is no longer wet and slippery.

While some rental units are OK to use wet or dry, all the electrical items that keeps the rental blown up is NOT safe to use when wet. The inflatables have  an electrical blower motor hooked up typically with 50-100ft of extension cord going to an outlet. When a water rental is used we take extra consideration to ensure the electrical items stay clear of any water during use. Inflatables may not be used when raining, failure to follow this rule, may result in a short in the electrical system, which will cut the blower off (either by tripping your circuit breaker and/or GFCI), it may result in injury for those inside, and the blower could be damaged, at which case you would be responsible for replacement (about $200). Store or cover the blower if it rains, this will allow you to safely reuse the inflatable once the rain has passed.

We will deliver and set up the unit at least 30 minuets to an hour before the start of your rental period. The person that is responsible for the rental must be available at the delivery location (an adult 18+). At the time of setup we will review the rental agreement (if not already completed), set up the unit, wipe the unit down, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due before we leave (typically before it is setup).

A bounce house can be set up in many different places on your property as long as it is in level grass area. The surface must be mostly flat and relatively firm. We will anchor the unit by driving stakes into the ground. The placement area must be free of overhead power lines, tree limbs, feces, or other obstructions.

Absolutely not, we strive to have it setup and cleaned prior to your rental period, in the rare event it's not ready to go by your party start time we will extend your rental to give you the rental time you paid for.

If you are renting an inflatable for 5 hours and you want to extend the rental time (8hrs / extra day, etc.), yes you will be charged the difference. If you need to shift your time allotment from 10AM-3PM to 2PM-7PM, no extra charge, but subject to availability.

If it's due to scheduling challenges on our end causing us to deliver early or pick up later then you may continue use of the rental at no extra cost (i.e. you paid for a rental from 12-5, but we cannot pick it up until 7:30PM). If we have to deviate from the scheduled party time for either drop off or pickup we will notify you, and if you are at a time sensitive venue (i.e. a rented space in a church, park, etc.) we will give highest priority for timely setup and take down.

Absolutely we do offer 2 day (and longer) rentals, however we strongly advise the inflatable be in a secure area (fenced/indoors, etc.). The blower also needs to be secured when not in use overnight (minimize risk of blower getting wet, or someone using it without permission or proper supervision). As long as the rental is in your possession you are responsible for it, should any damages occur due to weather, animals, sharp objects, etc. you will be charged for them. If the rental unit gets lost or stolen, you will be responsible for full replacement cost, which typically runs $1200-5000 depend on the unit.

Our bounce houses and inflatables are clean and well maintained. It will be necessary for an adult to be in direct supervision of inflatables at all times. By following basic safety rules all children will be safe and have a great time. We do not provide supervision, it is up to the renter to provide or obtain adult supervision during the rental period.

There should ALWAYS be an adult supervising any inflatable, we do not provide supervision just equipment. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, controlling the behavior of all participants (i.e. no horseplay), and making sure that the children are all of similar size - bear in mind heavier and larger bouncer will adversely affect smaller and lighter bouncers. If dealing with a large range of ages/weights recommend groups take turns or have separate bouncers for each group to prevent accidents and injury.

Usually up to 6 kids but it depends on their size and weight (slides are 1 at a time, max 1 climbing, 1 sliding). The best way to keep the bounce houses safe is to separate the smaller kids from the bigger kids. We will go over safety guidelines when we deliver the inflatable. If you have questions prior to your rental date please feel free to contact us. We provide manufacture recommended limits on each inflatable description.

Absolutely. You will need to reserve the area, get a permit (if applicable), and fill out all necessary paperwork. If there are any additional fees for placing a bounce house in the park, you will be responsible for making payment directly to the park. You will want to ask two questions of the park: Is there a dedicated 15 amp (or higher) circuit available for powering the bounce house within 100 feet of the rental location? The next to ask is if we are able to place stakes in the ground to secure the bounce house? Bottom line: You are responsible for ensuring we are able to properly and legally setup the bounce house at that park and that power is available.

Customer is responsible for power. Bounce House Rental is NOT liable for lack of adequate power sources. Typically we need 1 dedicated 110 volt outlet with a 15 amp capacity circuit (minimum) for each blower - nothing fancy just a regular wall outlet. Other items should not be plugged into the same circuit. We furnish up to 100ft (MAX) in heavy duty 12/3 extensions cord(s) per blower unit, inflatable needs to be placed near the power source. Deposit + delivery charge will be kept to cover delivery in the event we cannot setup due to lack of a suitable power source.

If there is a defect in the inflatable or normal wear and tear there will be no charge, depending on the situation if the inflatable is damaged due to a preventable circumstance (i.e. dog chewed on it, someone cut it with a knife, sharp object, or SILLY STRING), then a repair fee will be incurred. If unit is beyond repair renter may be liable for full replacement cost (e.g. covered in silly string that will not come off).

We expect to receive our inflatables back in a fairly clean condition. We realize that children going in and out of it all day will track grass by means of their socks/feet and that you cannot stop leaves or pine straw from falling, we will not charge for this. However you will receive a list of general rules at the time of setup, any food, drinks, candy, stains or not following any other listed rule of this nature will result in a minimum $50.00 cleaning fee at the time of pickup (e.g. ABSOLUTELY NO SILLY STRING). The inflatable will be inspected before it is picked up at your location.

This cleaning fee also applies to unauthorized, preventable wetness/water use in/on the rental (i.e. renting a wet/dry combo bouncer at the dry rate and wetting it or filling with water, wetting a dry use only bouncer, or forgetting to turn automated sprinklers off and the unit gets soaked). When water is used on these units it goes into the air chambers inside the unit, it requires us to blow the unit back up, leave it running for hours, and dry it thoroughly to prevent mold/mildew, and prep it for the next rental. For unpreventable wetness such as condensation (morning/evening dew), or unexpected rain we do not hold you accountable.

We recommend getting a wet rental, bear in mind the bounce house may be slippery when wet. If you rent a dry only or wet/dry unit at the dry rate a $50 fee will apply should the unit be wet when we pick it up. (see cleaning fee above for more details).

Those are residential models, which holds less kids (typical capacity of 2-4 kids), and holds less weight (about 100/lbs each, and about 400lbs total vice about 6 kids at 200-250lbs each and 800 or 900lbs total on commercial units. Commercial units allows more children, older children, and offers larger bounce houses, and more fun. Most importantly of all we provide a service, we deliver a commercial grade bouncer to you, set it up, clean it, and take it down when your event is over so you can focus on other things to make your event a success, instead of worrying about untangling your extension cords, and hammering in those stakes.

Yes, Bella's Party Rentals is fully insured for general liability coverage, however we are only responsible for our own negligence; not negligence by the renter - the renter is required to provide supervision, maintain a safe play environment, and ensure equipment is not damaged. This statement in no way implies legal responsibility. In reserving your bounce house you will be required to sign a rental agreement and "hold harmless" agreement that lists specific terms and conditions of the rental.

Bella's Party Rentals is committed to protecting your privacy, any information collected during the reservation is only used for our purposes and we do not share or sell your data with any additional third parties unless given explicit permission by you.